Ozone on Linux does not start

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  • Ozone on Linux does not start

    Hi All,

    after upgrading Ozone from 2.32 to 2.40 ist does not start anymore (Linux Mint 18.1 64bit).

    The console shows the following error:
    Cannot mix incompatible Qt library (version 0x40807) with this library (version 0x40806)

    Ozone V2.32 worked on this system.

    Is there something I can do about this?
    Downgrading doesn't work, because I don't know how to remove the V2.40 before installing V2.32 again.

    Any help is appreciated.

    Thanks in advance, Martin

  • Small Update:
    I managed to uninstall V2.40 via Synaptic.
    But installing V2.32 didn't solve the problem.
    Maybe some incompatible Qt-libraries were installed via some Linux-Mint update lately?

    Best regards,
    Martin

  • Hi Martin,


    could you please provide us with the output of ldd Ozone and the J-Link library
    (e.g. ldd -v /org/SEGGER/$PATH/libjlinkarm.so)
    Could you also check the version of each qt lib listed?
    Sounds to me as if only some libs were updated to 4.8.7 and some are still 4.8.6

    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Niklas,
    thanks for the quick response.

    Here is the output of ldd -v /opt/Segger/ozone/2..40.2/ozone:
    See attachement Ozone-log.txt

    Here is the output of ldd -v /opt/Segger/Jlink/libjlinkarm.so:
    See attachement JLink-log.txt

    ldconfig -v | grep libQtGui.so.4
    returns the following:
    libQtGui.so.4 -> libQtGui.so.4.8.7
    libQtGui.so.4 -> libQtGui.so.4.8.7

    ldconfig -v | grep libQtCore.so.4
    returns the following:
    libQtCore.so.4 -> libQtCore.so.4.8.7
    libQtCore.so.4 -> libQtCore.so.4.8.7

    Let me know, if you need more information.

    Best regards,
    Martin
    Files

    • Ozone-log.txt

      (12.17 kB, downloaded 543 times, last: )

    • JLink-log.txt

      (3.36 kB, downloaded 605 times, last: )

  • Hi Martin,


    sorry for the delay in response.
    Could you please open a ticket by writing a mail to the address I will send you via PM?

    Please include
    - a short summary of the issue
    - a link to his thread
    - the S/N of your J-Link Pro

    This will make sure that your are added to the queue of pending Ozone issues.


    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Martin,



    they found the issue, it will be fixed in version 2.40d of Ozone.
    As an alternative, it should work with version 2.40c after you deleted the following symlinks:
    - Ozone/Lib/libQtGui.so.4
    - Ozone/Lib/libQtCore.so.4


    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Martin,


    thanks for the update!


    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Niklas,
    they found the issue, it will be fixed in version 2.40d of Ozone.
    Unfortunately, I cannot confirm this:
    Today I updated Ozone to version 2.40.4 by first uninstalling version 2.40.3 and then installing 2.40.4.
    I got the same library error again.

    I still had to manually delete the symlinks to get Ozone starting.

    Best regards,
    Martn

  • for some (strange!) reasons, the ozone deb packages include a copy of some (outdated) qt libraries at version 4.8.6.
    until these libs get omitted in the packaging process and the dependency get fixed to depend on system libs, you have to remove them manually after installing the deb...

    Source Code

    1. rm -Rf /opt/SEGGER/ozone/*/Lib/libQt*