[SOLVED] Jtrace pro usb cable problem

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  • [SOLVED] Jtrace pro usb cable problem

    Hello to all!
    I bought a segger jtrace pro (for cortem A-R-M).
    The device works correctly, but if I try to use a longer usb 3.0 cable (about 1.5 meters) the jtrace is no longer detected by the drivers.
    Is there a possibility with Jtrace of being able to use a USB cable other than the original one contained in the package?
    Best regards, Luca.

  • Hello Luca,

    We received your inquiry via our support system in parallel. In future we recommend to use only one contact channel at a time to avoid information being lost between channels.
    To avoid this this thread will be closed now.

    For completeness for anyone that stumbles upon this thread. The following answer was given via our support system:
    "
    Generally it is recommended to only use the cable that is shipped with the J-Trace Pro as every cable we ship is tested to fulfill the necessary minimum specs so everything works as expected. We spent quite some time with finding a reliable USB3 Cable supplier so we can offer our customers the best possible trace experience.

    Third party cables might work, but there are a lot of bad or insufficient cables on the market that can cause issues. So with third party cables support might be denied. So use at own risk.
    "

    Best regards,
    Nino
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.