Hello,
I have a J-Trace CM (S/N: 203200738) and when it’s connect directly to my laptop (Thinkpad T590 with Windows 10) the device is useable (Power-Led and USB-Led steady green) [directly-connected.png]
But when I connect via an USB-Hub (e.g. Aukey USB C Hub Ultra Slim USB C Adapter) the device is not useable (Power-Led steady green and USB-Led flashing green) [usb-hub.png, not-directly-connected.png]
Additionally it’s also not possible to update the driver [no-driver-update.png]
Is there a workaround for this? Can I use the J-Trace via an USB Hub at all? Can you recommend an USB Hub?
Thanks for the help.
I have a J-Trace CM (S/N: 203200738) and when it’s connect directly to my laptop (Thinkpad T590 with Windows 10) the device is useable (Power-Led and USB-Led steady green) [directly-connected.png]
But when I connect via an USB-Hub (e.g. Aukey USB C Hub Ultra Slim USB C Adapter) the device is not useable (Power-Led steady green and USB-Led flashing green) [usb-hub.png, not-directly-connected.png]
Additionally it’s also not possible to update the driver [no-driver-update.png]
Is there a workaround for this? Can I use the J-Trace via an USB Hub at all? Can you recommend an USB Hub?
Thanks for the help.