[ABANDONED] J-Link Pro - Win 10 error code 10

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  • [ABANDONED] J-Link Pro - Win 10 error code 10

    After updating to Windows 10 x64 I once in a while have the problem, that the J-Link driver shows the error in the Device Manager:
    This device cannot start. (Code 10)
    {Operation Failed}

    The requested operation was unsuccessful.


    This is when connecting a "J-Link Pro". Disconnecting / connecting it, even to another USB port, result in the same error.

    But if I try to connect my "J-Link Ultra" to the same cable (not changing the port) this works.

    It only happens once in a while and restarting the PC nomally resolves the error.

    I am using drivers version "5.10o", but previous version gav the same error. J-LInk driver version 2.6.8.1.

    Any ideas how to solve this?

    Kind regards
    Jes Holm

  • Hello Jes,


    we are not aware of any issue regarding J-Link PRO + Win 10.
    Does this issue also occur with any other PC / OS?

    Is there any pattern in order to reproduce the problem?

    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Niklas,

    I have not tried with other OS recently. When I was using Windows 7, I have never seen it.

    Unfurtunately there i not pattern to reproduce it...

    I think it is strange that I can swap to a Ultra and then it works.

    Can I provide you with any more information?

    Kind regards
    Jes

  • Hi Jes,

    could you make screenshot of the Windows device manager with view settings set to 'Devices by connection" while this issue occurs?
    It only happens once in a while

    When does it happen? On connect / reconnect or while connected?
    Could you give us an estimate about the frequency? (Approx once a day, twice a day, once a week etc...)

    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Niklas

    Please see the attached screen dump.

    I happens after reboot with the J-Link connected. I happens maybe once a week.

    In this situation it does not help to connect the J-Link Pro to other USB ports. But if I connect JLink Ultra it works. Only a reboot solves the "J-Link Pro problem".

    Kind regards,
    Jes
    Images

    • J-link_error_code_10.PNG

      80.66 kB, 926×986, viewed 709 times

    The post was edited 1 time, last by JWH ().

  • Hi Jes,


    It seems to be a problem of the PC. It might be related to a bad or to long USB cable or to the J-Link PRO consuming more power.
    We have never seen anything like it.
    You can try to use a powered USB- Hub (e.g this one), but we are guessing at this point.

    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi Niklas,

    I had the problem again this morning. Tried a brand new and short USB cable in the same port. Did not help.
    Disconnected the Pro and connected an Ultra+. That worked. Then swapped the Ultra+ with the Pro and the same error.

    I will learn to live with it. Thanks for your help.

    Kind regard
    Jes