[SOLVED] JLINK Plus V9.2 not detected on usb

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  • [SOLVED] JLINK Plus V9.2 not detected on usb

    I have a JLINK Plus that cannot be detected by Windows 7. I have tried a couple different cables and different windows machines and it is as it got wiped blank. No LED activity either.

    It worked months ago and just got back to the project. I suspect an update to ATMEL Studio since then may have caused this. I am not trying to use it with ATMEL parts or ATMEL Studio. I am using Atollic Truestudio with this debugger.

    The post was edited 1 time, last by daryl10101 ().

  • Hi,

    According to your error description, the J-Link Plus is broken. I assume you are referring to the J-Link Plus with the serial number, entered in your forum account information, correct? Unfortunately, this unit is out of warranty period. In such cases, we recommend to make use of the SEGGER Trade-In-Program: segger.com/trade-in-program.html

    Best regards
    Erik
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • A post-mortem diagnose without having the J-Link here for investigations is very difficult as there can be several reasons why it does no longer work. Most often, the reason for this are electrical spikes and overvoltage. We offer different isolators, to provide electrical isolation: segger.com/jlink-isolators.html
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi,

    neither sales@segger.com nor info@segger.com has received a mail regarding your trade in request.
    Can you please let me know the subject and recipient of the e-mail, so I can dig where it got lost?

    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • Hi,

    sales@segger-us.com has received your mail and will respond today.


    Best regards,
    Niklas
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.