Where I can send message about errors in hardware/software of JLink?

VVB · Aug 22nd 2014, 4:21pm

As Segger said, this forum is for users, not for error descriptions.
I have troubles with Crtex-R4 and DCC channel. J-Link ULTRA+ stop working and jlink.exe is halted.

SEGGER - Alex · Aug 25th 2014, 9:35am

Hi,

If you are a user of a J-Link which is in the support period: segger.com/support/technical-support/

When writing to support, please make sure that you send a complete error description.
The one you provided below is not complete and not descriptive in any way.

Best regards
Alex

VVB · Aug 25th 2014, 11:37am

What is support period for J-Link ULTRA+?
I bought it at terraelectronica.ru/ about 1 year ago.

SEGGER - Alex · Aug 25th 2014, 11:56am

Hi,

Support period for J-Link ULTRA+: 2 years
segger.com/jlink-ultra-plus.html

J-Link BASE: 1 year

- Alex

VVB · Aug 25th 2014, 12:26pm

Thanks!

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