Support Billing / Contact Addresses for Sales?

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  • Support Billing / Contact Addresses for Sales?

    This is the second year in a row our company has not got notification of when our support expires. Normally I wouldn't complain about it but it means the updates stop coming.

    This year I tried to preemptively fix it by emailing the info@segger.com address but have gotten no response.

    Is there a better contact?

    Do other people have this issue? Is Segger in trouble or something?

  • Hello Bill,

    in general we send one month earlier a notification to our customers.
    In this case you should have received a notification from our U.S. office.
    I apologize for any inconvenience if you did not get the notification.

    Best regards,
    Til
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.