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enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

1

Wednesday, July 26th 2017, 10:13am

[SOLVED] Problems with updating J-Link Firmware V6.16j

Hello,

today I installed the J-Link Software V6.16j and tried to update the firmware of the J-Link.
But something does not work correctly.

I attached a screenshot of the Log-window.


I have to dis-/reconnect the J-Link after updating to detect it in again.
The firmware info then still shows the old version number.

Anyone else experiences this problem?

Regards,
Martin

SEGGER - Niklas

Super Moderator

Date of registration: Oct 6th 2014

Posts: 1,691

2

Wednesday, July 26th 2017, 1:35pm

Hi Martin,


there is no Firmware version number.
What is the firmware string?
It looks like this:

Quoted

Firmware: J-Link Pro V4 compiled Jul 24 2017 17:06:05


Best regards,
Niklas
Would you like to be added to the J-Link software update notification list, so you get informed automatically when a new version becomes available?
Just write me a PM or in case you want to subscribe to it yourself, please use this link: Link
Notification for J-Link, J-Link Debugger, SystemView & J-Scope: Link
Notification for Embedded Studio: Link

enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

3

Wednesday, July 26th 2017, 1:43pm

Hi Niklas,

not sure what you mean, the string you showed can be seen in the screen shot.
Current firmware is: 2017 Jul 10 15:44
New firmware is: 2017 Jul 24 17:06

Or do I miss something.

Best regards,
Martin

SEGGER - Niklas

Super Moderator

Date of registration: Oct 6th 2014

Posts: 1,691

4

Wednesday, July 26th 2017, 2:08pm

Hi Martin,

Quoted

The firmware info then still shows the old version number.

Could you post a screenshot showing what you are referring to with "version number"?

Best regards,
Niklas
Would you like to be added to the J-Link software update notification list, so you get informed automatically when a new version becomes available?
Just write me a PM or in case you want to subscribe to it yourself, please use this link: Link
Notification for J-Link, J-Link Debugger, SystemView & J-Scope: Link
Notification for Embedded Studio: Link

enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

5

Wednesday, July 26th 2017, 2:19pm

Maybe the correct term is release date?

I mean the info in columns "Host Firmware" and "Emulator Firmware":


Best regards,
Martin

SEGGER - Niklas

Super Moderator

Date of registration: Oct 6th 2014

Posts: 1,691

6

Wednesday, July 26th 2017, 2:53pm

Hi,


please don't get this wrong - I just wanted to be sure that we are talking about the same thing.
I had many inquiries where J-Link software version number and firmware string have been confused.

What happens if you open J-Link commander(jlink.exe) and accept the firmware update?
Does it fail every time?

Best regards,
Niklas
Would you like to be added to the J-Link software update notification list, so you get informed automatically when a new version becomes available?
Just write me a PM or in case you want to subscribe to it yourself, please use this link: Link
Notification for J-Link, J-Link Debugger, SystemView & J-Scope: Link
Notification for Embedded Studio: Link

enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

7

Wednesday, July 26th 2017, 3:33pm

Hi Niklas,

no problem, speaking about the same things is important.

The Log Window (which is shown during the update process) shows exactly the same as in my screenshot, when using the J-Link Commander.
The J-Link commander window shows this:

Source code

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SEGGER J-Link Commander V6.16j (Compiled Jul 24 2017 18:42:58)
DLL version V6.16j, compiled Jul 24 2017 18:42:23

Connecting to J-Link via USB...Updating firmware:  J-Link Pro V4 compiled Jul 24 2017 17:06:05
Replacing firmware: J-Link Pro V4 compiled Jul 10 2017 15:44:26
Waiting for new firmware to boot
FAILED: Communication timed out: Requested 4 bytes, received 0 bytes !
Could not read J-Link capabilities.
J-Link>


Best regards,
Martin

SEGGER - Niklas

Super Moderator

Date of registration: Oct 6th 2014

Posts: 1,691

8

Wednesday, July 26th 2017, 6:03pm

Hi Martin,


could you please give it a try using another PC (Windows/Linux/macOS is OK) and another USB-Cabel while having the J-Link connected directly to the machine, with no HUB etc in between?


Best regards,
Niklas
Would you like to be added to the J-Link software update notification list, so you get informed automatically when a new version becomes available?
Just write me a PM or in case you want to subscribe to it yourself, please use this link: Link
Notification for J-Link, J-Link Debugger, SystemView & J-Scope: Link
Notification for Embedded Studio: Link

enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

9

Thursday, July 27th 2017, 8:44am

Hi Niklas,

I will try, but this will have to wait until tomorrow.
I have an important presentation today, where I need the J-LInk working, so no time for experiments.
Will be report back tomorrow.

Best regards,
Martin

enz

Beginner

Date of registration: Jul 23rd 2013

Posts: 33

10

Friday, July 28th 2017, 12:55pm

Hi Niklas,

I found the issue.
The J-LInk was connected via a "J-Link USB Isolator".
After removing the isolator the update went fine.
It seems, that the J-Link update process does not like the isolator.

Is this a known limitation, that the isolator may not be connected during a firmware update?

Best regards,
Martin

SEGGER - Niklas

Super Moderator

Date of registration: Oct 6th 2014

Posts: 1,691

11

Tuesday, August 1st 2017, 4:49pm

Hi Martin,

Quoted


Is this a known limitation, that the isolator may not be connected during a firmware update?


Yes, this is a know limitation.
I am sorry that I did not think of the possibility that you are using a J-Link USB Isolator.


Best regards,
Niklas
Would you like to be added to the J-Link software update notification list, so you get informed automatically when a new version becomes available?
Just write me a PM or in case you want to subscribe to it yourself, please use this link: Link
Notification for J-Link, J-Link Debugger, SystemView & J-Scope: Link
Notification for Embedded Studio: Link