[CLOSED] JLink base stopped working

This site uses cookies. By continuing to browse this site, you are agreeing to our Cookie Policy.

  • [CLOSED] JLink base stopped working

    I have a JLink base v9.3

    It stopped working a few days ago. The green LED does not glow when I plug it into the PC USB port. The PC does not recognize it. It does not show up in Windows 7 device manager.

    I am using V4.98b drivers. I had updated the JLink firmware to the latest sometime around April 20th.


    Is there a way to dig deeper to understand what happened to it?

    Thanks,
    M

  • Hi,

    Sounds like the J-Link is broken. Can you please send an e-mail to segger.com/support/technical-support/ with reference to this forum thread so we can proceed this case?


    - Erik
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.

  • We received the e-mail. We will forward it internally and the production will get back to you regarding the RMA process.

    - Erik


    - Thread closed -
    Please read the forum rules before posting.

    Keep in mind, this is *not* a support forum.
    Our engineers will try to answer your questions between their projects if possible but this can be delayed by longer periods of time.
    Should you be entitled to support you can contact us via our support system: segger.com/ticket/
    Or you can contact us via e-mail.